Thoughtful delivery, from us to you.

At VedaVaya, we are committed to delivering your orders safely, efficiently, and reliably throughout Mauritius.

This Shipping Policy explains how Oodhub International Ventures Limited, operating under the brand name VedaVaya, processes, schedules and delivers orders placed through our website.

By placing an order with VedaVaya, you acknowledge and agree to the terms outlined in this Shipping Policy.

For the purposes of this Shipping Policy:

"Business Day" means Monday to Friday, excluding Saturdays, Sundays and public holidays in Mauritius.

"Order Date" means the date on which an order has been successfully placed and payment has been confirmed.

Where a delivery period is expressed in Business Days, the Order Date is not counted. The applicable period begins on the next Business Day.

All VedaVaya orders are processed and dispatched from our warehouse in Mauritius.

Once an order has been successfully placed and payment has been confirmed:

• We will prepare the order for dispatch;

• Appropriate quality and order verification checks may be carried out before dispatch;

• The order will be scheduled for delivery according to the delivery option selected at checkout; and

• Where applicable, the customer will receive confirmation that the order has been dispatched.

Orders are generally processed during normal business days.

Processing and delivery times may be affected during promotional campaigns, product launches, peak shopping periods, exceptional demand, or unforeseen operational circumstances.

VedaVaya may offer different delivery options within Mauritius depending on the customer's location, order value, delivery capacity and availability.

The delivery option available to the customer, together with any applicable charge and estimated delivery timeframe, will be displayed at checkout before payment is completed.

4.1 Standard Free Delivery

Eligible orders may benefit from free standard delivery to designated delivery areas and/or designated pickup locations.

Unless otherwise stated at checkout, standard free delivery will normally be completed within seven(7) Business Days.

Standard delivery may be organised according to VedaVaya's delivery routes and schedules. Customers may therefore be offered a designated delivery time, delivery location, collection point or pickup location.

4.2 Priority Free Delivery

Orders with a merchandise value of MUR 1,500 or more, calculated after applicable discounts and before any shipping charges, may qualify for free priority delivery within three (3) Business Days.

Priority delivery is subject to:

• Availability of the service in the customer's delivery area;

• Availability of VedaVaya's delivery personnel or authorised delivery partners;

• Accurate and complete delivery information;

• A valid and reachable mobile telephone number; and

• The customer's availability to receive the order at the agreed delivery time and location.

The two-Business-Day timeframe represents VedaVaya's normal delivery target for eligible orders and may be extended where circumstances beyond VedaVaya's reasonable control affect delivery.

4.3 Other Delivery Services

VedaVaya may, at its discretion, offer paid delivery services, express delivery, third-party courier services, or other delivery arrangements.

Where applicable, the relevant delivery charge and estimated delivery timeframe will be displayed at checkout before the customer completes payment.

Providing a valid and reachable mobile telephone number is mandatory for orders requiring delivery.

After an order has been placed, VedaVaya and/or its authorised delivery partner may contact the customer by telephone, SMS, WhatsApp, email or another available communication method to:

• Confirm the delivery time;

• Confirm the delivery location;

• Provide delivery instructions;

• Coordinate access to the delivery location; or

• Address circumstances that may affect successful delivery.

The delivery method selected at checkout will determine, where applicable, how the delivery is scheduled and completed.

Customers are responsible for remaining reasonably available and responding to delivery communications during the agreed delivery period.

Customers are responsible for providing complete and accurate delivery information when placing an order, including:

• Full name;

• Valid and reachable mobile telephone number;

• Complete delivery address;

• House or building number, where applicable;

• Apartment or unit number, where applicable; and

• Relevant access or location instructions.

Customers should carefully verify all delivery information before completing their order.

Once an order has been placed, delivery information may be used to plan and schedule the delivery.

VedaVaya shall not be responsible for delays, failed deliveries, additional delivery attempts or additional costs resulting from inaccurate, incomplete or outdated information supplied by the customer.

A delivery attempt may be considered unsuccessful where the customer:

• Is unavailable at the agreed delivery location;

• Does not respond to reasonable delivery calls or messages;

• Provides an incorrect, incomplete or inaccessible delivery address;

• Refuses to accept the order;

• Fails to provide reasonable access to the delivery location; or

• Otherwise prevents the delivery from being completed.

Where reasonably possible, VedaVaya or its delivery partner will attempt to contact the customer before or during the delivery attempt.

The first delivery attempt is included in the applicable delivery charge or free-delivery arrangement.

If the first delivery attempt is unsuccessful for reasons attributable to the customer, an additional charge of MUR 150 will apply to each subsequent delivery attempt.

Any applicable redelivery charge must be paid before the subsequent delivery attempt is made, unless VedaVaya agrees otherwise.

If delivery remains unsuccessful after reasonable attempts, the order may be returned to VedaVaya.

Where an order is returned because delivery could not be completed due to circumstances attributable to the customer, any refund, cancellation or reshipment will be handled in accordance with VedaVaya's applicable Return Policy and Terms and Conditions.

No additional redelivery charge will apply where the failed delivery was caused solely by VedaVaya or its authorised delivery partner.

Customers are responsible for:

• Providing accurate delivery information;

• Providing a valid and reachable mobile telephone number;

• Being available at the agreed delivery time or ensuring that an authorised person is available to receive the order;

• Responding to reasonable delivery communications;

• Providing reasonable access to the delivery location; and

• Checking the order upon receipt.

VedaVaya and its delivery partners shall not be responsible for delays or failed deliveries resulting from inaccurate information, unreachable telephone numbers, customer unavailability, refusal to accept delivery, or other circumstances attributable to the customer.

VedaVaya aims to provide delivery services throughout Mauritius.

However, delivery availability, delivery schedules and available delivery methods may vary depending on:

• The customer's location;

• Road and access conditions;

• Delivery route availability;

• Operational capacity;

• Weather or other external circumstances; and

• The availability of authorised delivery partners.

Certain locations may be served through designated delivery points or pickup locations rather than direct-to-address delivery.

VedaVaya reserves the right to determine the most appropriate delivery method for locations where direct delivery is impractical or temporarily unavailable.

Where delivery is offered free of charge, no separate shipping fee will be charged to the customer for the applicable delivery service.

Where a paid delivery service is offered, the applicable delivery charge will be calculated based on factors including:

• Delivery location;

• Order value;

• Package weight and/or size;

• Delivery method; and

• Applicable delivery service.

Any applicable shipping charge will be displayed during checkout before payment is completed.

VedaVaya may periodically change its delivery charges, delivery areas, eligibility criteria and delivery methods.

Where tracking is available, tracking information may be provided to the customer after dispatch.

Customers are responsible for monitoring tracking information and responding promptly where action is required to facilitate delivery.

VedaVaya takes reasonable care to ensure that orders are properly checked and packaged before dispatch.

If an order:

• Arrives visibly damaged;

• Contains missing products;

• Appears to have been tampered with; or

• Is not received despite being recorded as delivered,

the customer should contact VedaVaya as soon as reasonably possible and preferably within two (2) days of the recorded delivery date.

Customers may be requested to provide:

• Order number;

• Description of the issue;

• Photographs of the external packaging;

• Photographs of the products; and

• Any other information reasonably required to investigate the matter.

VedaVaya will investigate the issue and, where appropriate, work with the relevant delivery partner to determine an appropriate resolution.

Nothing in this section limits any statutory rights available to consumers under applicable law.

VedaVaya uses packaging methods intended to protect products during transportation.

Customers acknowledge that:

• External packaging may experience minor marks, dents or wear during transportation;

• Product packaging may differ slightly as a result of manufacturer updates or improvements; and

• Minor cosmetic differences in external packaging do not necessarily constitute a product defect.

Customers may request cancellation before an order has been dispatched.

Cancellation requests must be submitted promptly and are subject to the applicable Terms and Conditions and Return Policy.

Once an order has been dispatched, cancellation may no longer be possible and the customer must follow the applicable return procedure.

VedaVaya shall not be responsible for delays caused by circumstances beyond its reasonable control, including:

• Natural disasters;

• Severe weather;

• Government actions;

• Road closures;

• Transport disruptions;

• Strikes;

• Infrastructure failures;

• Public emergencies; or

• Other circumstances that materially affect delivery operations.

VedaVaya will make reasonable efforts to assist customers and minimise the impact of such circumstances.

Upon receiving an order, customers should:

• Verify that the package is addressed to them;

• Confirm that the products received correspond with their order;

• Inspect the package for visible damage or tampering; and

• Notify VedaVaya promptly of any issue.

Any applicable claim will be handled in accordance with VedaVaya's Return Policy and Terms and Conditions.

VedaVaya reserves the right to amend this Shipping Policy from time to time to reflect changes in its operations, delivery services, delivery partners, legal requirements or business practices.

The version published on the VedaVaya website at the time of the customer's order will generally apply to that order, unless otherwise required by applicable law.

For shipping-related questions or assistance, please contact:

Oodhub International Ventures Limited

VedaVaya

Email: info@oodhub.com

Registered Address:

Kids Lane, La Marie,

Vacoas – 73126,

Mauritius