Your privacy, treated with care.

Welcome to VedaVaya.

This Privacy Policy explains how Oodhub International Ventures Limited (“Company”, “we”, “us”, or “our”), operating under the brand name VedaVaya, collects, uses, stores, protects, and shares your personal information when you visit our website, purchase our products, contact us, or interact with our services.

We respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws, including the Mauritius Data Protection Act and internationally recognised privacy principles.

By using our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

Oodhub International Ventures Limited is a company incorporated in Mauritius and operates the VedaVaya brand.

VedaVaya offers wellness products, beauty products, food supplements, clothing, and other lifestyle products to customers in Mauritius and internationally.

For privacy-related matters, you may contact us at:

Company: Oodhub International Ventures Limited

Brand: VedaVaya

Email: info@oodhub.com

Registered Address: Kids Lane, La Marie, Vacoas – 73126, Mauritius

We may collect different types of information depending on how you interact with us.

3.1 Information You Provide Directly

When you create an account, place an order, contact us, subscribe to our communications, or participate in promotions, we may collect:

• Full name

• Billing and delivery address

• Email address

• Telephone number

• Date of birth (where required or voluntarily provided)

• Payment information

• Order history

• Product preferences

• Reviews, feedback, comments, or messages you submit

We only collect information necessary to provide our services and improve your experience.

3.2 Payment Information

Payments may be processed through secure third-party payment providers.

We do not directly store your complete payment card details such as your full card number, security code, or banking credentials.

Payment information is handled according to the security standards and privacy policies of the relevant payment service providers.

3.3 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Operating system

• Website pages visited

• Time spent on our website

• Location information derived from your device settings (where permitted)

• Website usage preferences

This information helps us improve website performance, security, and user experience.

We may use your personal information for the following purposes:

4.1 Order Processing and Customer Service

To:

• Process and deliver your orders

• Confirm payments

• Provide order updates

• Respond to enquiries

• Handle complaints, returns, and exchanges

• Provide customer support

4.2 Improving Our Products and Services

To:

• Understand customer preferences

• Improve our website and services

• Develop better products

• Analyse customer trends

• Monitor website performance

4.3 Marketing and Communications

Where permitted by law and where you have provided appropriate consent, we may use your information to send:

• Product updates

• Promotional offers

• Newsletters

• Brand announcements

• Special campaigns

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or contacting us.

Please note that you may still receive essential service-related communications, such as order confirmations and important account notifications.

4.4 Security and Fraud Prevention

We may use information to:

• Protect our website

• Detect fraudulent activities

• Prevent misuse of our services

• Protect the rights and safety of our customers, employees, and company

We process personal information where:

• It is necessary to fulfil a contract with you (for example, processing your order);

• You have provided consent;

• It is necessary to comply with legal obligations;

• It is necessary for our legitimate business interests, such as improving our services, protecting our business, and preventing fraud.

We do not sell, rent, or trade your personal information.

We may share your information only where necessary with trusted third parties, including:

Service Providers

Such as:

• Payment processors

• Delivery and logistics providers

• Website hosting providers

• IT service providers

• Marketing service providers

• Analytics providers

These parties are authorised to use your information only for providing services to us.

Legal Requirements

We may disclose information where required:

• By law;

• By regulatory authorities;

• To protect our legal rights;

• To prevent fraud, abuse, or security threats.

As VedaVaya serves customers internationally, your information may be processed or stored in countries outside Mauritius where our service providers operate.

Where international transfers occur, we take reasonable steps to ensure that your personal information receives appropriate protection.

We implement reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access;

• Loss;

• Misuse;

• Alteration;

• Disclosure.

However, no online system can be guaranteed to be completely secure. You acknowledge that you provide information online at your own risk.

We retain personal information only for as long as necessary for:

• Providing our services;

• Maintaining business records;

• Meeting legal, accounting, and regulatory requirements;

• Resolving disputes;

• Enforcing agreements.

When information is no longer required, we will securely delete or anonymise it where reasonably possible.

Depending on applicable laws, you may have the right to:

• Request access to your personal information;

• Request correction of inaccurate information;

• Request deletion of your information;

• Withdraw consent for marketing communications;

• Object to certain processing activities;

• Request restriction of processing.

To exercise your rights, contact us using the details provided above.

We may require verification of your identity before processing certain requests.

Our website and products are intended for general consumers.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.

If you believe that a child has provided personal information to us without proper consent, please contact us and we will take appropriate action.

Our website may contain links to third-party websites, payment platforms, social media pages, or external services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

We use cookies and similar technologies to:

• Improve website functionality;

• Remember user preferences;

• Analyse website traffic;

• Improve marketing effectiveness.

For more information, please refer to our Cookie Policy.

We may update this Privacy Policy from time to time to reflect:

• Changes in our business;

• Changes in legal requirements;

• Improvements to our services.

The updated version will be published on our website with the revised effective date.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Oodhub International Ventures Limited

VedaVaya

Email: info@oodhub.com

Address: Kids Lane, La Marie, Vacoas – 73126, Mauritius