Fair returns, handled with care.

At VedaVaya, customer satisfaction, product quality and customer safety are important to us.

This Return & Refund Policy explains the conditions under which customers may request returns, refunds or replacements for products purchased from Oodhub International Ventures Limited, operating under the brand name VedaVaya.

This Policy applies to purchases made through the VedaVaya website for delivery within Mauritius.

We aim to handle every return and refund request fairly while maintaining appropriate quality, hygiene and safety standards for all customers.

By purchasing from VedaVaya, you acknowledge and agree to the terms of this Return & Refund Policy, subject always to any mandatory rights available to consumers under applicable Mauritian law.

Subject to the conditions set out in this Policy, customers may request the return of an eligible product within seven (7) Business Days from the date of delivery.

For the purposes of this Policy, a Business Day means Monday to Friday, excluding Saturdays, Sundays and public holidays in Mauritius.

The Order Date or delivery date is not counted as the first Business Day. The applicable period begins on the next Business Day.

To qualify for a change-of-mind return, the product must:

• Be unused;

• Be unopened and, where applicable, have its original seal intact;

• Remain in its original packaging;

• Have all original labels, tags, accessories and documentation where applicable;

• Be in a clean and resalable condition; and

• Not be damaged, altered or otherwise compromised while in the customer's possession.

Returns that do not satisfy these conditions may be refused.

Where an eligible return is approved under Section 2:

• The customer will be entitled to a full refund of the purchase price of the returned product;

• The refund will normally be made to the original payment method used for the purchase;

• The customer is responsible for the cost of returning the product to VedaVaya; and

• Original delivery charges, where separately charged, are generally non-refundable.

Where free delivery was provided as part of the order, no separate delivery charge will normally be refunded because no delivery charge was paid.

Refunds will be processed after the returned product has been received and inspected.

Subject to the conditions of this Policy, the following products may generally be eligible for return:

• Unopened beauty products;

• Unopened skincare products;

• Unopened haircare products;

• Unopened personal care products;

• Unopened wellness products;

• Unopened food supplements;

• Unworn clothing with original tags attached; and

• Other products specifically identified by VedaVaya as eligible for return.

Eligibility may vary according to the nature of the product and applicable health, hygiene and safety requirements.

For health, hygiene, safety and quality-control reasons, the following products will generally not be eligible for return once opened, unsealed or used:

• Opened or used cosmetics;

• Opened or used skincare products;

• Opened or used haircare products;

• Opened or used personal care products;

• Opened or used wellness products;

• Opened food supplements;

• Products with broken or removed seals;

• Products that have been partially or fully consumed;

• Products returned without required original packaging;

• Products damaged through customer handling or misuse; and

• Products that are otherwise unsuitable for resale due to their condition.

These restrictions do not exclude any rights the customer may have where a product is defective, unsafe, incorrectly supplied or otherwise fails to comply with applicable legal requirements.

If a customer receives a product that:

• Is defective;

• Is damaged before or during delivery;

• Is materially different from the product ordered or described;

• Is incorrectly supplied; or

• Is missing from the order,

the customer should contact VedaVaya as soon as reasonably possible and preferably within five (5) days of delivery.

The customer may be requested to provide:

• Order number;

• Description of the issue;

• Photographs or videos of the product and packaging;

• Batch or lot number, where applicable;

• Relevant product information; and

• Any other information reasonably required to investigate the matter.

VedaVaya will assess the claim and, where appropriate, may provide a:

• Replacement;

• Refund;

• Store credit; or

• Other appropriate remedy.

Nothing in this Policy excludes or restricts any mandatory rights or remedies available to the customer under applicable law.

VedaVaya products may contain botanical, herbal, cosmetic, nutritional or other ingredients to which some individuals may have an allergy, intolerance or sensitivity.

Customers should carefully review the product description, ingredients, warnings and directions for use before purchasing and using a product.

If an undesirable reaction occurs

If a customer experiences an allergic reaction, irritation, unexpected adverse effect or other undesirable reaction after using a VedaVaya product, the customer should:

• Stop using the product immediately;

• Seek appropriate medical attention where necessary, particularly in the event of a severe or potentially serious reaction;

• Contact VedaVaya as soon as reasonably possible;

• Provide the order number and details of the product used;

• Where possible, provide the product batch or lot number;

• Describe the reaction and when it occurred; and

• Provide photographs or other relevant information where appropriate.

For serious or suspected safety incidents, VedaVaya may request that the product be retained and/or returned for investigation.

Refunds following an adverse reaction

An allergic reaction or individual sensitivity does not automatically establish that a product is defective or entitle the customer to a refund for a product that has been opened or used.

However, VedaVaya will assess each reported reaction seriously and on a case-by-case basis.

Where VedaVaya determines that a refund, replacement or other remedy is appropriate, it may provide such remedy in accordance with the circumstances and applicable law.

Where a product is found to be defective, incorrectly labelled, incorrectly supplied, contaminated, unsafe or otherwise non-compliant, VedaVaya will provide the appropriate remedy required by applicable law.

VedaVaya may also take appropriate corrective action where a reported reaction indicates a potential product-quality or safety issue.

Important

Customers should not continue using a product that they believe is causing an adverse reaction merely for the purpose of qualifying for a return.

Nothing in this section limits any statutory rights or remedies available to a customer.

Customers are responsible for reviewing available product information before use, including:

• Product descriptions;

• Ingredients;

• Directions for use;

• Warnings and precautions;

• Recommended usage; and

• Any other information provided with the product.

Customers should consider known allergies, sensitivities, intolerances and other individual circumstances before using a product.

Where a customer is uncertain whether a product is suitable for them, they should seek appropriate professional advice before use.

Product information provided by VedaVaya is not intended to replace professional medical advice.

Unless otherwise required by applicable law:

Change-of-mind returns

The customer is responsible for the cost of returning the product to VedaVaya.

Defective, damaged or incorrectly supplied products

Where VedaVaya determines that a product is defective, damaged before receipt, or incorrectly supplied, VedaVaya will determine the appropriate arrangement for return, replacement or refund.

Where applicable, VedaVaya may arrange collection or reimburse reasonable return costs.

The customer should not incur significant return expenses without first contacting VedaVaya and receiving return instructions.

Customers must contact VedaVaya before returning a product.

To request a return, the customer should:

• Contact VedaVaya customer support;

• Provide the order number;

• Identify the product to be returned;

• State the reason for the return;

• Provide photographs or other information where requested; and

• Follow the return instructions provided by VedaVaya.

Products should not be returned without prior approval or instructions from VedaVaya.

VedaVaya may refuse to accept an unauthorised return where it cannot reasonably identify the order or determine the reason for the return.

All returned products are subject to inspection.

For change-of-mind returns, the product must satisfy the eligibility requirements set out in this Policy.

VedaVaya may refuse a change-of-mind return where the product:

• Has been opened or used;

• Has a broken or removed seal;

• Is damaged;

• Is incomplete;

• Is missing original packaging or accessories;

• Shows evidence of customer misuse or alteration; or

• Is otherwise unsuitable for resale.

This inspection requirement does not limit any statutory rights relating to defective, unsafe, incorrectly supplied or otherwise non-conforming products.

Once a return has been approved and any required inspection has been completed:

• Refunds will normally be processed using the original payment method;

• The amount refunded will depend on the applicable return circumstances;

• Processing time may vary depending on the payment provider or financial institution; and

• VedaVaya is not responsible for delays caused by banks, card issuers or payment providers.

Where a refund is required by law, VedaVaya will process the refund in accordance with the applicable legal requirements.

A partial refund may be considered in circumstances where:

• A returned product is incomplete;

• Components or accessories are missing;

• The product has been damaged while in the customer's possession; or

• The customer has requested a remedy that reasonably corresponds to the circumstances.

A partial refund will not be used to reduce any mandatory remedy to which a customer is legally entitled.

Where appropriate and subject to product availability, VedaVaya may offer a replacement or exchange for:

• Incorrect products;

• Damaged products;

• Defective products; or

• Other eligible circumstances.

Replacement availability is subject to stock levels and the nature of the issue.

Where a replacement is not reasonably available, VedaVaya may provide another appropriate remedy, including a refund, subject to applicable law.

Clothing products may be returned within the applicable return period provided that they are:

• Unworn;

• Unwashed;

• Unaltered;

• Undamaged; and

• Returned with all original tags and packaging attached.

Certain clothing and other products may be excluded from change-of-mind returns where hygiene, safety or other legitimate considerations make return inappropriate.

Any such exclusions will be identified on the relevant product page or communicated to the customer before purchase where reasonably applicable.

These exclusions do not affect any mandatory rights relating to defective, damaged, incorrectly supplied or otherwise non-conforming products.

Gift purchases are subject to the same return conditions applicable to the relevant product.

Unless otherwise required by applicable law, refunds will normally be issued to the original purchaser and original payment method.

Customers may request cancellation before an order has been dispatched.

Cancellation requests must be submitted promptly.

Once an order has been dispatched, cancellation may no longer be possible and the customer must follow the applicable return procedure.

Where cancellation is legally required or otherwise accepted by VedaVaya, the applicable refund will be processed in accordance with this Policy and applicable law.

VedaVaya reserves the right to investigate and, where reasonably justified and permitted by law, refuse or restrict returns or refunds where there is evidence of:

• Repeated or abusive use of the return policy;

• Deliberate damage to products;

• False or misleading claims;

• Fraudulent activity;

• Unauthorised product substitution;

• Repeated return of products that have been used or consumed; or

• Other conduct intended to obtain an improper refund or benefit.

This provision does not affect any legitimate statutory rights of the customer.

This Return & Refund Policy is intended to establish VedaVaya's commercial return and refund procedures.

Nothing in this Policy is intended to exclude, restrict, reduce or waive any mandatory consumer rights, guarantees, remedies or protections available under applicable laws of Mauritius.

Where a mandatory legal right provides a customer with a remedy greater than that described in this Policy, the applicable legal right will prevail.

VedaVaya reserves the right to amend this Return & Refund Policy from time to time to reflect changes in its products, operations, payment methods, legal requirements or business practices.

The version published on the VedaVaya website at the time of the customer's purchase will generally apply to that purchase, subject to any mandatory requirements of applicable law.

For return, refund, replacement or product-related concerns, please contact:

Oodhub International Ventures Limited

VedaVaya

Email: info@oodhub.com

Registered Address:

Kids Lane, La Marie,

Vacoas – 73126,

Mauritius